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PK
Paula K

1 reviews | Active since Nov 2017

20 Jul 2024, 11:41

So *******!

You are seriously a ******* company, not far off from what we all deal with in South Africa! Well done, no wonder people on FACEBOOK *****es about you so much. You send me a ****** message saying pay R100 and settle the rest later I pay it 3 days ago then you disconnect again today! ***! If this is how you want to be and lie about the R100 thing which I kept the sms of and not wait till pay day for the rest to be paid then please let me know what the procedure is to return the router then I will find myself another company to join ASAP as you are interrupting my JOB seeing that I work with students overseas and if you disconnect me every damn time I can't connect to them which means I don't get paid which means I can't pay you, as easy as that and I have explained this to you millions times before. So I will rather find another helpful company that is willing to help and have brains to understand if this is how you want to be.

0
Replies (2)
Rain
Rain's reply20 Jul 2024, 13:38
Official
Hi, Paula K

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PK
Paula K's update20 Jul 2024, 14:06
Reviewer Update
Yes, you are trying to contact me while I am connected with my MTN prepaid simcard to CHINA to give classes this is the inconvenience you are causing me. My students have to be disrupted due to all of this, no wonder other countries think we are the worse country in the world and have the worst network services world wide. I am busy in classes and my students come first, your incompetence and bs on the messages of the R100 cost me to buy MTN data and distrupt my students, so whatever you want to say can be put in writing as I am already running late and behind on classes because you guys were to smart as to disconnect and inconvenience me and my students/job. This is not the first time you do this, this is actually the 3rd month you have cost me money with my company and I can prove it. So if this is how it is dealth with I would rather want to go to another network service. Cause you clearly don't take people's job's into consideration at all especially if it is NO WORK NO PAY!!! IF I DON'T PAY I CANT PAY YOU, AS EASY AS THAT!