RM
Renier M
1 reviews | Active since Jul 2015
23 Aug 2023, 14:27
so close but yet so far...
decided to try the new package they have what can go wrong right?... so they advertise join now for R1 and get billed month end or whatever no problem. had to pay upfront not the advertised R1 but anyway.
so order was placed @ 14th August it got delivered the 21st ( not the specified 3-5 business days )
this is were the fun starts had to beg them to activate the sim cards as the system never even updated i got it . after that yay working now and no again it keeps disconnecting from the tower and never reconnects again and a power cycle sometimes fixes the problem. got in touch with support they ran a few tests and determined the brand new router i got from them is defective and need to be replaced .
alright cool fine with that now today i got the sms from the courier company to arrange the collection and drop off except i cant even arrange it as they got my id wrong now for verification yet the first one you got right..
so sitting with a service i cant use once again its sad as they keep on dropping the ball with basic things this is going to take another week to get this sorted now words can not describe how pathetic this is
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
23 Aug 2023, 14:52Hi Renier Marx.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply23 Aug 2023, 14:52
Official
Hi Renier Marx.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RM
Renier M's updateReviewer Update
25 Aug 2023, 13:11got the replacement router cant say am impressed at all it stays connected now that problem is solved but now you cant do anything cant even browse were the previous router did not have this problem.
the replacement they send me can clearly see its a second hand unit that was dropped before allot of scratches and dirt spots on it some plastic bruised where it clearly fell power cable has a cut in it brick has allot on scratches and dirt marks on it router smells like smoke
gave you a pristine router back with a factory fault and you replaced it with some piece of garbage come on man even the power light is dim cant even see it
if you going to send a referb unit at least do some effort ( like testing it and clean it proper helps allot you know this is pathetic )
so from the start of this until now still sit with a thing that cost more money than whats its even worth
extremely disappointment in this level of service
the replacement they send me can clearly see its a second hand unit that was dropped before allot of scratches and dirt spots on it some plastic bruised where it clearly fell power cable has a cut in it brick has allot on scratches and dirt marks on it router smells like smoke
gave you a pristine router back with a factory fault and you replaced it with some piece of garbage come on man even the power light is dim cant even see it
if you going to send a referb unit at least do some effort ( like testing it and clean it proper helps allot you know this is pathetic )
so from the start of this until now still sit with a thing that cost more money than whats its even worth
extremely disappointment in this level of service
RM
Renier M's update25 Aug 2023, 13:11
Reviewer Update
got the replacement router cant say am impressed at all it stays connected now that problem is solved but now you cant do anything cant even browse were the previous router did not have this problem.
the replacement they send me can clearly see its a second hand unit that was dropped before allot of scratches and dirt spots on it some plastic bruised where it clearly fell power cable has a cut in it brick has allot on scratches and dirt marks on it router smells like smoke
gave you a pristine router back with a factory fault and you replaced it with some piece of garbage come on man even the power light is dim cant even see it
if you going to send a referb unit at least do some effort ( like testing it and clean it proper helps allot you know this is pathetic )
so from the start of this until now still sit with a thing that cost more money than whats its even worth
extremely disappointment in this level of service
the replacement they send me can clearly see its a second hand unit that was dropped before allot of scratches and dirt spots on it some plastic bruised where it clearly fell power cable has a cut in it brick has allot on scratches and dirt marks on it router smells like smoke
gave you a pristine router back with a factory fault and you replaced it with some piece of garbage come on man even the power light is dim cant even see it
if you going to send a referb unit at least do some effort ( like testing it and clean it proper helps allot you know this is pathetic )
so from the start of this until now still sit with a thing that cost more money than whats its even worth
extremely disappointment in this level of service
RM
Renier M's updateReviewer Update
27 Aug 2023, 20:33no clue what you wrote there cant even see it
RM
Renier M's update27 Aug 2023, 20:33
Reviewer Update
no clue what you wrote there cant even see it
RM
Renier M's updateReviewer Update
28 Aug 2023, 13:59what is happening here?? since Friday there has been no update regarding the replacement of the thing you send me.... again this is a paid for service that means nothing if it does not even work. your support is useless even phoning gets you no were not sure who was on the phone has the audacity to tel me to call back after verifying who you are don't have all day or the patience to run after you to get service and feedback the only thing you have been doing without any problems is annoying the hell out of me with lack of service here you have 2 days left before im canceling not going to sit with a door stop because of your inability to provide basic services your costing me way more money that what you are worth
RM
Renier M's update28 Aug 2023, 13:59
Reviewer Update
what is happening here?? since Friday there has been no update regarding the replacement of the thing you send me.... again this is a paid for service that means nothing if it does not even work. your support is useless even phoning gets you no were not sure who was on the phone has the audacity to tel me to call back after verifying who you are don't have all day or the patience to run after you to get service and feedback the only thing you have been doing without any problems is annoying the hell out of me with lack of service here you have 2 days left before im canceling not going to sit with a door stop because of your inability to provide basic services your costing me way more money that what you are worth
RM
Renier M's updateReviewer Update
28 Aug 2023, 14:31spoke to Zihad ( Hope got the name right ) you must get more agents like that conveyed my concerns to him and the problems i have experienced so far regarding this. ( request the replacement to be the same as the first one you send me as it works the best in my area the huawei replacement gets worse signal and performs terrible 0.90 - 2.38mbs down to 0.0 - 0.60 up where the first one was atleast 2 - 28mbs down and 2mbs up ) hopefully the replacement will yield the same results as the first one you send me without the factory fault of constant disconnecting to the tower will see if this solves my problem so far
RM
Renier M's update28 Aug 2023, 14:31
Reviewer Update
spoke to Zihad ( Hope got the name right ) you must get more agents like that conveyed my concerns to him and the problems i have experienced so far regarding this. ( request the replacement to be the same as the first one you send me as it works the best in my area the huawei replacement gets worse signal and performs terrible 0.90 - 2.38mbs down to 0.0 - 0.60 up where the first one was atleast 2 - 28mbs down and 2mbs up ) hopefully the replacement will yield the same results as the first one you send me without the factory fault of constant disconnecting to the tower will see if this solves my problem so far
RM
Renier M's updateReviewer Update
29 Aug 2023, 10:12low and behold rain still has done nothing to sort this problem phoning is a waste of time your lines is so bad as your support in this matter no replacement has been handed over to ccd as promised thus far so this journey has come to an end
RM
Renier M's update29 Aug 2023, 10:12
Reviewer Update
low and behold rain still has done nothing to sort this problem phoning is a waste of time your lines is so bad as your support in this matter no replacement has been handed over to ccd as promised thus far so this journey has come to an end
RM
Renier M's updateReviewer Update
06 Sept 2023, 23:32still cant see what you write >.>
RM
Renier M's update06 Sept 2023, 23:32
Reviewer Update
still cant see what you write >.>