MD
Matt D
1 reviews | Active since Dec 2020
02 Nov 2024, 12:16
Slow to stagnant reception, constantly, Primrose Ext 2 and Sunnyridge
Rain had been good for years, but recently has been very slow in our area (Primrose Ext 2, Sunnyridge). In the evenings usually the speed drops so a file download on a 100mbps line is about 30kbps. We are about 600m from the nearest tower if that. The last week it has been slow to stagnant even in the day and on weekends. Have logged to Rain but nothing acknowledged let alone done. Paying R800pm for a service slower than my Telkom line 13 years ago. Then I tried to downgrade my speed so at least I only pay R625 for this slow service, followed the steps but it won't open the option either on the website or the PC app.
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Replies (2)
Rain's replyOfficial
02 Nov 2024, 12:56Hi Matt,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Rain's reply02 Nov 2024, 12:56
Official
Hi Matt,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
MD
Matt D's updateReviewer Update
09 Nov 2024, 09:27Thank you. I think the tower issue is resolved as speed has improved, but there has been a history of this in our area where in evenings the speeds drop dramatically. I have just taken a WFH job so am relying on Rain to work consistently till at least 7pm. Anyway, thanks for the downgrade - with the new job my circumstances are better. I have reversed the downgrade; please confirm to me if the R795 rate for 100mbps can still apply in good faith or is it back to the higher normal price? Finally, just a billing concern, the bill didn't come off on 31st October but the payment details are still good, any reason?
MD
Matt D's update09 Nov 2024, 09:27
Reviewer Update
Thank you. I think the tower issue is resolved as speed has improved, but there has been a history of this in our area where in evenings the speeds drop dramatically. I have just taken a WFH job so am relying on Rain to work consistently till at least 7pm. Anyway, thanks for the downgrade - with the new job my circumstances are better. I have reversed the downgrade; please confirm to me if the R795 rate for 100mbps can still apply in good faith or is it back to the higher normal price? Finally, just a billing concern, the bill didn't come off on 31st October but the payment details are still good, any reason?