AIVdR
Anthony Ivan Van der Ross
1 reviews | Active since Oct 2015
10 Dec 2025, 09:08
Slow to no internet service
We have been experiencing slow and limited internet access from rain network, reporting since the 26th Nivember 2025. We have received no call from technicians regarding issue since then although escalation references are logged.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
10 Dec 2025, 09:54Hi Anthony
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Dec 2025, 09:54
Official
Hi Anthony
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
12 Dec 2025, 09:38This matter is still ongoing, with no communication from Rain since my first complaint was lodged. Internet is still intermittent and slow and calls logged and escalated are not attended to.
AIVdR
Anthony Ivan Van der Ross's update12 Dec 2025, 09:38
Reviewer Update
This matter is still ongoing, with no communication from Rain since my first complaint was lodged. Internet is still intermittent and slow and calls logged and escalated are not attended to.
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
12 Dec 2025, 13:30Speed test still shows 2.58 mbps out of 60 mbps
AIVdR
Anthony Ivan Van der Ross's update12 Dec 2025, 13:30
Reviewer Update
Speed test still shows 2.58 mbps out of 60 mbps
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
12 Dec 2025, 15:45Router has been moved, please let me know if this the mannerninw hich Rain would be conducting their business? As thisbis honestly extremely disappointing that not one technician has called as yet regarding this matter
AIVdR
Anthony Ivan Van der Ross's update12 Dec 2025, 15:45
Reviewer Update
Router has been moved, please let me know if this the mannerninw hich Rain would be conducting their business? As thisbis honestly extremely disappointing that not one technician has called as yet regarding this matter
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
12 Dec 2025, 15:48This router has previously been replaced as well, when a similar problem persisted, please let customers know that this is the manner in which Rain conducts customer queries,
AIVdR
Anthony Ivan Van der Ross's update12 Dec 2025, 15:48
Reviewer Update
This router has previously been replaced as well, when a similar problem persisted, please let customers know that this is the manner in which Rain conducts customer queries,