Slow speeds and poor customer service

I’ve had an incredibly frustrating experience with Rain. Here are the main issues:

Unresponsive Support: Despite logging multiple problems, I haven’t received any adequate responses or resolutions. The lack of communication is unacceptable.

*********** Staff: The staff I’ve interacted with seem unable to address my concerns effectively. Their inability to provide solutions has been a constant source of frustration.

Poor Service Quality: For months, I’ve experienced poor internet speeds and terrible connections. Even after upgrading my line, the issues persist.

Misleading Information: After upgrading, I was informed that upload speed is not a guaranteed service. This should have been communicated before advising me to pay for an upgrade that doesn’t resolve my issues.

I feel deceived by Rain’s products and services, and I’m extremely dissatisfied with my overall experience. I hope this post brings attention to these issues and prompts Rain to take immediate action.