Slow speeds and no response from customer care agent

After being contacted by Marvin Williams from the Rain Support Centre, I was promised that I'd receive fedback regarding my query. My query revolved around me paying for the full 4g package of R479 and experiencing speeds of around 0.1 to 0.3 Mbps when the site advertises 10Mbps. Since I hadn't received feedback, I decided that purchasing a 4G router might help. The signal is still terrible and to date I have received no response.

This will be my final review of your services as I will be cancelling my subscription. To the undecided potential customer, do not, and I repeat, DO NOT use this service. Your internet will not work as advertised and you will have spent a lot more than the service is worth.

Use a different ISP if you really need the LTE connection.

By far the worst ISP that I've used.