AR
Allen R
1 reviews | Active since Jul 2020
11 Jul 2020, 14:19
Slow Speed Rain
I rejoined Rain on the 1st July, after 3 months that I didn't use them due to slow speed.
On the 2nd July my speed was 0.36 download and 0.21 upload. This I reported to Rain, since the 2nd they have not gotten back to me. The 2nd, 3rd and 4th I mailed them to hear what is the status. I have not used the service since the 3rd because it is just to slow. On the 6th I logged another ticket for the speed.
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Replies (2)
Rain's replyOfficial
12 Jul 2020, 08:19Hi Allen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply12 Jul 2020, 08:19
Official
Hi Allen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
AR
Allen R's updateReviewer Update
20 Jul 2020, 06:55At this moment I wish there was was a rating lower than a 1.
I reported the problem on the 2nd July and regularly followed up on the problem. On Friday 17th Rosina assisted me in eventually cancelling my service, as I had to urgently get a different service provider the 8th July as I could not even download my mails. I am a home based business with my income completely reliant on the internet as I use emails a lot.
I am now required to pay for the month until the 17th, because according to Rosina I had the service. This is the worst service I have received from a company in a long time. As I feel that from a major telecommunication company like Rain, COVID should not have an effect as internet is easy to give to there agents that other companies like myself.
I reported the problem on the 2nd July and regularly followed up on the problem. On Friday 17th Rosina assisted me in eventually cancelling my service, as I had to urgently get a different service provider the 8th July as I could not even download my mails. I am a home based business with my income completely reliant on the internet as I use emails a lot.
I am now required to pay for the month until the 17th, because according to Rosina I had the service. This is the worst service I have received from a company in a long time. As I feel that from a major telecommunication company like Rain, COVID should not have an effect as internet is easy to give to there agents that other companies like myself.
AR
Allen R's update20 Jul 2020, 06:55
Reviewer Update
At this moment I wish there was was a rating lower than a 1.
I reported the problem on the 2nd July and regularly followed up on the problem. On Friday 17th Rosina assisted me in eventually cancelling my service, as I had to urgently get a different service provider the 8th July as I could not even download my mails. I am a home based business with my income completely reliant on the internet as I use emails a lot.
I am now required to pay for the month until the 17th, because according to Rosina I had the service. This is the worst service I have received from a company in a long time. As I feel that from a major telecommunication company like Rain, COVID should not have an effect as internet is easy to give to there agents that other companies like myself.
I reported the problem on the 2nd July and regularly followed up on the problem. On Friday 17th Rosina assisted me in eventually cancelling my service, as I had to urgently get a different service provider the 8th July as I could not even download my mails. I am a home based business with my income completely reliant on the internet as I use emails a lot.
I am now required to pay for the month until the 17th, because according to Rosina I had the service. This is the worst service I have received from a company in a long time. As I feel that from a major telecommunication company like Rain, COVID should not have an effect as internet is easy to give to there agents that other companies like myself.