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Nicholas M

1 reviews | Active since Apr 2025

09 Nov 2025, 09:31

Slow speed

I'm experiencing slow internet speed instead of unlimited 5G speeds... Since last week especially around 6pm

0
Replies (12)
Rain
Rain's reply09 Nov 2025, 10:17
Official
 Hi Nicholas,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain. 
NM
Nicholas M's update09 Nov 2025, 11:46
Reviewer Update
But I need a clear explanation why I'm I getting slow speed while my router is connected to 5G at 100% signal strength.
NM
Nicholas M's update09 Nov 2025, 18:35
Reviewer Update
I received a call I was told that they are doing a hard reset on my router, and I should switch it off for 10min after that everything should be fine... Still stuck
NM
Nicholas M's update10 Nov 2025, 16:46
Reviewer Update
Okay thanks for the prompt response...
NM
Nicholas M's update10 Nov 2025, 19:00
Reviewer Update
Please note that I followed all the instructions and still I'm getting 30mbps on unlimited 5G speeds
NM
Nicholas M's update11 Nov 2025, 08:59
Reviewer Update
Sure no problem
NM
Nicholas M's update11 Nov 2025, 18:30
Reviewer Update
I've sent an email as instructed please note I'm getting 45 to 50mbps
NM
Nicholas M's update11 Nov 2025, 19:13
Reviewer Update
19:11pm I'm getting 4mbps
NM
Nicholas M's update11 Nov 2025, 19:17
Reviewer Update
19:17 connected without internet
NM
Nicholas M's update12 Nov 2025, 09:58
Reviewer Update
Guys are going to assist or what?
NM
Nicholas M's update14 Nov 2025, 18:35
Reviewer Update
I went to queenswood today they said to me that my outdoor router is outdated... And it needs replacement I must contact call center so that they arrange for a replacement device
NM
Nicholas M's update14 Nov 2025, 18:37
Reviewer Update
As I text I don't have internet connection but come month end you guys want full payment....