ML
Mike L
1 reviews | Active since Jul 2011
15 Apr 2025, 10:21
Slow speed and no service
I contacted Rain in March about some seriously slow internet speeds I have been experiencing on my Premium 5G package for which I pay over R800. The advertised speeds are up to 100mbps, but I was consistently getting around 10 mbps (ticket ***). They never got back to me, even when the ticket was escalated through their website via the bot. Today, the router is not powering on so now I have no internet. Why is it so difficult for Rain to just do the basics and respond to queries?
Please have my issue resolved!!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
15 Apr 2025, 12:44Hi Mike,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Apr 2025, 12:44
Official
Hi Mike,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
ML
Mike L's updateReviewer Update
22 Apr 2025, 10:57Well, this is pointless. After a week I received a new sim and router, but the sim won't connect and now the sim cannot even be removed from the router. Looks like it was not tested before it left the warehouse.
ML
Mike L's update22 Apr 2025, 10:57
Reviewer Update
Well, this is pointless. After a week I received a new sim and router, but the sim won't connect and now the sim cannot even be removed from the router. Looks like it was not tested before it left the warehouse.
ML
Mike L's updateReviewer Update
22 Apr 2025, 11:22I was able to remove the sim, but there is no connection. Was the Sim Rica'd?
ML
Mike L's update22 Apr 2025, 11:22
Reviewer Update
I was able to remove the sim, but there is no connection. Was the Sim Rica'd?
ML
Mike L's updateReviewer Update
22 Apr 2025, 15:25We phoned and the call centre and they said they still need to register the sim. Not sure why this would take so long. Up to now, I have not had internet for over a week. I have to use my mobile data for all the devices at home.
ML
Mike L's update22 Apr 2025, 15:25
Reviewer Update
We phoned and the call centre and they said they still need to register the sim. Not sure why this would take so long. Up to now, I have not had internet for over a week. I have to use my mobile data for all the devices at home.
ML
Mike L's updateReviewer Update
22 Apr 2025, 18:20I have sent the pictures as requested. Very annoying that the person we spoke to today did not ask for this. Does this mean there will be further delays?
ML
Mike L's update22 Apr 2025, 18:20
Reviewer Update
I have sent the pictures as requested. Very annoying that the person we spoke to today did not ask for this. Does this mean there will be further delays?
ML
Mike L's updateReviewer Update
23 Apr 2025, 18:03When will someone get back to me? If I do not get the issue resolved by 09:00 tomorrow, I will cancel the subscription and move to a provider that will actually provide service
ML
Mike L's update23 Apr 2025, 18:03
Reviewer Update
When will someone get back to me? If I do not get the issue resolved by 09:00 tomorrow, I will cancel the subscription and move to a provider that will actually provide service