JG
Jade G

1 reviews | Active since Jan 2013

11 Feb 2025, 14:35

Slow speed 5g

Logged a call on Friday after my WiFi is significantly slower than it used to be. Only getting 9.25Mbps download and 4.4Mbps upload from a 5g router that is optimally placed. Still waiting for someone to arrive or a replacement router to arrive. No comms at all since Friday.

0
Replies (1)
Rain
Rain's reply11 Feb 2025, 14:43
Official
Hey Jade,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.