JB
Jean-Pierre Boshoff
1 reviews | Active since Jan 2024
13 Dec 2025, 17:18
Slow service.
Yesterday 12/12/2025 I reported a issue with my router. I followed the advice and steps given from the call center and Ask rain online service.
My unit keeps jump between green and yellow on the 5G network. I was informed they will escalate the issue and get back to me. I have already phoned 4 times and not 1 call back.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
13 Dec 2025, 19:53Hi Jean-Pierre
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Dec 2025, 19:53
Official
Hi Jean-Pierre
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JB
Jean-Pierre Boshoff's updateReviewer Update
15 Dec 2025, 19:43It is two days later since the original complaint and 4 days since the firsts call to the call center. If signal router can't be fixed remotely, can you arrange an exchange unit? The 5G light is still jumping between green/orange. Interrupting internet service.
JB
Jean-Pierre Boshoff's update15 Dec 2025, 19:43
Reviewer Update
It is two days later since the original complaint and 4 days since the firsts call to the call center. If signal router can't be fixed remotely, can you arrange an exchange unit? The 5G light is still jumping between green/orange. Interrupting internet service.