MK
Mel K
1 reviews | Active since Sept 2019
23 Jun 2024, 15:02
Slow service
It's really hard when as an individual with not much airtime it takes long for rain to answer and when the agent explains that they sending an email, which was never sent to recharge our password, why is it so difficult to try get it easier
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
23 Jun 2024, 15:07Hi Mel Kockott.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply23 Jun 2024, 15:07
Official
Hi Mel Kockott.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MK
Mel K's updateReviewer Update
23 Jun 2024, 15:12I've tried the rain password and reset it and it still does not work at all, it's really unfair, we been struggling phoning you for two weeks and our signal never works or our password
MK
Mel K's update23 Jun 2024, 15:12
Reviewer Update
I've tried the rain password and reset it and it still does not work at all, it's really unfair, we been struggling phoning you for two weeks and our signal never works or our password
MK
Mel K's updateReviewer Update
23 Jun 2024, 15:16Very rude one of your customer agents put the phone down on us and was so arragent, it's so uncalled for. I'm tired of this trying and getting nowhere, yet your customer agents do not help, there must be an easier way than battling like this for days on end
I'll try what you stated above let's hope this is a silver lining
I'll try what you stated above let's hope this is a silver lining
MK
Mel K's update23 Jun 2024, 15:16
Reviewer Update
Very rude one of your customer agents put the phone down on us and was so arragent, it's so uncalled for. I'm tired of this trying and getting nowhere, yet your customer agents do not help, there must be an easier way than battling like this for days on end
I'll try what you stated above let's hope this is a silver lining
I'll try what you stated above let's hope this is a silver lining