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Teddy R
1 reviews | Active since Jun 2014
16 Nov 2022, 13:18
SLOW RESPONSE TO QUERIES
This is the second day we don't have Network connection, we have logged queries but no assistance has been received. I've rebooted the device several times since yesterday.
I work from home, without network connection I can't do anything
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
16 Nov 2022, 13:21Hi Teddy.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply16 Nov 2022, 13:21
Official
Hi Teddy.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Teddy R's updateReviewer Update
16 Nov 2022, 13:2719089 Emerald Crescent
Ext 14
Bram Fischerville
Ext 14
Bram Fischerville
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Teddy R's update16 Nov 2022, 13:27
Reviewer Update
19089 Emerald Crescent
Ext 14
Bram Fischerville
Ext 14
Bram Fischerville
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Teddy R's updateReviewer Update
16 Nov 2022, 13:47But it's been 2 days now.
We never received any communication from Rain regarding the Technical difficulties, i have to go to Hello Peter to get feedback.
I insist on credits for the affected days
We never received any communication from Rain regarding the Technical difficulties, i have to go to Hello Peter to get feedback.
I insist on credits for the affected days
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Teddy R's update16 Nov 2022, 13:47
Reviewer Update
But it's been 2 days now.
We never received any communication from Rain regarding the Technical difficulties, i have to go to Hello Peter to get feedback.
I insist on credits for the affected days
We never received any communication from Rain regarding the Technical difficulties, i have to go to Hello Peter to get feedback.
I insist on credits for the affected days
TR
Teddy R's updateReviewer Update
16 Nov 2022, 14:33Bellow is the response i received from team, it differs completely to what is stated on this chat.
Hi Teddy,This might be because of your APN settings. For phones and most other devices your APN settings are automatically set up. If not, the default APN settings are as follows:APN name: rainAll other settings can be left blank
For a mobile or fixed Router:Connect your phone to the router WiFiOpen a browser on your phone and connect to the router software by typing the following into the browser address line:The router software home page will display, the username is admin and the password is admin.You can change the password to something you will remember easily. This username/password is when you want to log into the router software again.Click on Settings > Dial Up > Profile Management. Even though the Profile name displays you must add a new profile.Click on New Profile.Profile Name - rainAPN - rainSave the Profile.Make sure the new rain profile is selected.You can now set up your own personalised WiFi log in username and password. You will use this username/password when you want to connect your phone/laptop/tablet to the router WiFi.Click Finish. You can now log out and close the browser tab.If the device does not connect to the rain network automatically, restart the device and log in with the new WiFi password you created.
Cheersrain South Africa
Hi Teddy,This might be because of your APN settings. For phones and most other devices your APN settings are automatically set up. If not, the default APN settings are as follows:APN name: rainAll other settings can be left blank
For a mobile or fixed Router:Connect your phone to the router WiFiOpen a browser on your phone and connect to the router software by typing the following into the browser address line:The router software home page will display, the username is admin and the password is admin.You can change the password to something you will remember easily. This username/password is when you want to log into the router software again.Click on Settings > Dial Up > Profile Management. Even though the Profile name displays you must add a new profile.Click on New Profile.Profile Name - rainAPN - rainSave the Profile.Make sure the new rain profile is selected.You can now set up your own personalised WiFi log in username and password. You will use this username/password when you want to connect your phone/laptop/tablet to the router WiFi.Click Finish. You can now log out and close the browser tab.If the device does not connect to the rain network automatically, restart the device and log in with the new WiFi password you created.
Cheersrain South Africa
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Teddy R's update16 Nov 2022, 14:33
Reviewer Update
Bellow is the response i received from team, it differs completely to what is stated on this chat.
Hi Teddy,This might be because of your APN settings. For phones and most other devices your APN settings are automatically set up. If not, the default APN settings are as follows:APN name: rainAll other settings can be left blank
For a mobile or fixed Router:Connect your phone to the router WiFiOpen a browser on your phone and connect to the router software by typing the following into the browser address line:The router software home page will display, the username is admin and the password is admin.You can change the password to something you will remember easily. This username/password is when you want to log into the router software again.Click on Settings > Dial Up > Profile Management. Even though the Profile name displays you must add a new profile.Click on New Profile.Profile Name - rainAPN - rainSave the Profile.Make sure the new rain profile is selected.You can now set up your own personalised WiFi log in username and password. You will use this username/password when you want to connect your phone/laptop/tablet to the router WiFi.Click Finish. You can now log out and close the browser tab.If the device does not connect to the rain network automatically, restart the device and log in with the new WiFi password you created.
Cheersrain South Africa
Hi Teddy,This might be because of your APN settings. For phones and most other devices your APN settings are automatically set up. If not, the default APN settings are as follows:APN name: rainAll other settings can be left blank
For a mobile or fixed Router:Connect your phone to the router WiFiOpen a browser on your phone and connect to the router software by typing the following into the browser address line:The router software home page will display, the username is admin and the password is admin.You can change the password to something you will remember easily. This username/password is when you want to log into the router software again.Click on Settings > Dial Up > Profile Management. Even though the Profile name displays you must add a new profile.Click on New Profile.Profile Name - rainAPN - rainSave the Profile.Make sure the new rain profile is selected.You can now set up your own personalised WiFi log in username and password. You will use this username/password when you want to connect your phone/laptop/tablet to the router WiFi.Click Finish. You can now log out and close the browser tab.If the device does not connect to the rain network automatically, restart the device and log in with the new WiFi password you created.
Cheersrain South Africa
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Teddy R's updateReviewer Update
18 Nov 2022, 09:55Can we please get an an update, we still don't have Rain network in our area
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Teddy R's update18 Nov 2022, 09:55
Reviewer Update
Can we please get an an update, we still don't have Rain network in our area
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Teddy R's updateReviewer Update
18 Nov 2022, 12:26Can we not be moved to another tower?
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Teddy R's update18 Nov 2022, 12:26
Reviewer Update
Can we not be moved to another tower?
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Teddy R's updateReviewer Update
21 Nov 2022, 08:01Hi,
The network is back, please process a credit for the days it was down.
The network is back, please process a credit for the days it was down.
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Teddy R's update21 Nov 2022, 08:01
Reviewer Update
Hi,
The network is back, please process a credit for the days it was down.
The network is back, please process a credit for the days it was down.
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Teddy R's updateReviewer Update
21 Nov 2022, 09:19Thanks
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Teddy R's update21 Nov 2022, 09:19
Reviewer Update
Thanks