Slow Network Connection

Dear Rain Customer Service,I am writing to formally express my dissatisfaction with the inconsistency of my internet service. As of today, February 15, 2025, I am experiencing slow connectivity, buffering, and unreliable service. Despite paying my full subscription fee, I am often forced to use my mobile data, which incurs additional costs.I have noticed a pattern of service disruptions. On February 1, 2025, the network towers were faulty, and when I contacted your support team on February 20, 2025, I was still facing slow connectivity. This ongoing issue is unacceptable, and I expect a reliable connection in return for the fees I pay.Additionally, I have observed an increase in my monthly subscription fee from R599 to R625 or more, without clear justification. Given the subpar service I have received, I request a reimbur*****t for the inconvenience and additional costs incurred due to the network instability.I kindly ask for an urgent resolution to this matter. Please provide feedback on how you plan to rectify these ongoing service issues and process my reimbur*****t.

This is unacceptable GUYS.
askrainThank you for signing in, Sibusiso. Let's take a look at your network situation.

For your SIM (5G service), the current connection is online. However, it seems you are connected to a different site than usual, which can affect your connection experience. The regular site you usually connect to is experiencing issues, and our team is actively working on it.

If you have any specific questions about your service or need further assistance, please let me know!

Hi Rain, what is the real issue? guys this is nonsense... i cannot work like this .............

Hi Rain, my MPBS is now Zero, what's wrong with my tower. I used to get a good connection. When will this be fixed I don't want to keep on restarting this thing every evening and get a minute connection., when will the actual issue be resolved or we alternatively you don't see that happening soon?

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Hi Rain,Please note that the router is directly connected to Blackbuck, and a hard restart has been performed. However, the network issue persists. Could you advise on the next steps to resolve this?I am currently replying using mobile data due to the ongoing connectivity problem. I cannot even run the test because the is no connection. Can someone come and look at this challenge i am facing

Hi Rain,This situation is becoming increasingly frustrating. If the connection isn’t painfully slow, then there’s no connection at all. What’s baffling is that this was never an issue before—my connection was running flawlessly without any interruptions.For the past four weeks, I’ve been struggling with this persistent problem, and something clearly isn’t right. Being told to restart my router repeatedly is not an acceptable solution.Tomorrow is the 29th of February 2025, and I’m expected to pay my full monthly premium How is it fair to pay the full amount for a service that has been consistently unreliable?I expect a proper resolution to this issue, not just temporary fixes. Please advise on how this will be addressed.