SLOW, LACK OF CUSTOMER SERVICE, PATHETIC

I ordered an uncapped internet sim from Rain in May. And money was deducted off my bank account. I was called by the driver on a Friday 22 May, as they were making delivery at my workplace, I was not there. They asked for my Home address, which I gladly gave as they promised to deliver the next day (Saturday 23rd May)...to this day I have not received my sim card. I have tried to make countless efforts to get in touch with Rain, but they do not have a call center, and can only get a hold of them via email. Which is never rep**** to. It is so frustrating.

I am not sure if it is the courier company that they use, or they themselves are just not competent. I eventually got through to the courier that works with Rain yesterday, and was told that the parcel was sent back to Rain and received by Anthony. Rain has not contacted me regarding my parcel. But money has been taken out of my account. I am disappointed with the service, from both Rain and their courier company.