Slow internet with no help

I have a week. Since I have sent an email. My connection has been slow and I requested to be assisted. I paid you in full yet my service is no where near as a good as my neighbors. I end up using their wifi as mine is slow. You guys said I owe 00.00 how can that be. We wrote emails to no response. Everytime I. Must come to hello Peter. I guess you. Must hire me to teach you customer service and priority