Slow internet speed

I am so dissapointed with the service from Rain Since I logged my call no one contacted me when i contact their call centre they just tell me to wait for Rain to contact me I contacted Rain for help with an issue no one has contacted me

This bad service is unaccaptable I am getting now 5mbps and should be getting 100mbps

Reference Number: ***6

Dear still today there have been no technician at my place you guys keep on saying they are on the way but no one comes Your customer service is really the worse i have seen so far I must still pay my full subscription but i am not getting what i paid for

This is now the forth day with no sign from anyone from Rain network technician they keep on promising that they are coming they even send emails that they are coming no one comes this so disappointing after i am a loyal customer to Rain for years Rain does not care about their customers.

This is the reply I am getting from now for 5 days

ey George,

Please be advised we have followed up with the relevant department and as soon as we receive feedback, we will be in touch.

Regards,
rain.

For 5 days there has been no one here for 5 days I am getting the same response from rain they have no respect for their customers

I logged the call before the long weekend but nothing was done Rain how can I recommend Rain to someone if you treat me like this 7 days no response nothing on a scale of 10 you guys get -5

I just got of the phone now with Rain customer service those people have no respect for their customers no one knows what is going on I am getting the run around since the 13th of June I have not been helped since the 13th RAIN YOUR CUSTOMER SERVICE IS SO BAD i have not been helped they promise to send out no one came since and what is really is that I been a loyal customer paying them on time but this is the way they treat people.

FOR ANYONE WHO IS READING THIS THIS RAIN DOES NOT RESPECT THEIR CUSTOMERS THINK BEFORE YOU JOIN RAIN YOU WILL REGRET IT.

After all my frustration a technician came he said that he cannot fix the problem because the problem is with the head office and the engineers the tower I cannot believe I am paying for a premier service for a long time I am not getting the service what I am supposed to get it is unfair and ********* what Rain is doing to me I cant be charged for one thing and not get that thing I am really dissapointed it feels I've been ****** all this time.

If I did not check my internet speed i would not have known what is happening

I got home now the speed is actually worst than it was before what did the technician do why is this happening
The service from Rain seems is actually worse than the goverment
This makes me sad I always pay on time I am a loyal customer this is how they treat the loyal customers
This is reallly bad

\i am still getting 8.16mbps download and 1.38 upload

I cannot believe this is the response from Rain since 13 June 2024 today is the 22 June 2024 and i have the same problem nothing is been corrected see the response

Hey George B,

We have escalated the matter to the relevant department and as soon as we receive feedback, we will be in touch.

Regards,
rain.

And after this nothing

I am really now thingking leaving Rain they have ****** me now for over a year I have been trying my best to get my issue resolved after how many back and forths my problem has not been resolved Rain how could you do this to your customers

This is now the 25th thread since the problem was reported on the 13 June it is now 24 June this is not a company that cares about the customer.

And what bothers me this messages on helopeter is happening in the eye of the public and they are not taking it serious

This is my 27th reply please do something today I cant go on like this

please help me

Dear Rain
I have never seen this type of treatment I have to beg you to do your job and give me what i pay for this really low and remember people are looking at this your brand is not getting a good name since 13 june it is now 25 june no solution all you reply is you will give feedback
13 days no solution this is very very bad

I dont want feedback i need a solution or you have to refund me all the money i paid you guys because this ******* what you are committing

Just got home now my download 7.28mbps upload 6.55mbps this supposed to be at least 70mbps to 100mbps this is what I am paying R1000 per month this daylight ******* guys i am gonna report you to the consumer ombudsman this *******

This now 34th reply on this issues since the 13th of June it is now 27 June my issues has not been resolved I had a call from someone from Rain the guy's name is Komana he had a dont care attitude he promised to call me back but never did. I try and call the call center my call keeps been cut off I am speechless i dont know what to say I have had patients since 13th of June Rain you have to refund me now I have to move on to another service provider I will also take legal action against you for not giving me what i paid for.

Just had to cancell my Rain account now thanks to the treatment you gave me