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BN
Bongie N

1 reviews | Active since Nov 2019

11 Sept 2025, 07:33

Slow internet and connectivity issues.

I called in two weeks back and advised that my internet has been slow since from June, the consultant that I spoke to said I would get a call back from the technician within 24 hours instead I got a useless email telling me to reboot the router and I told that consultant that I’ve been doing that and it’s not working.

Your internet is frustrating Rain and you guys seem to no really care about your clients. We use this for work so it would be very nice if you could call and assist because we pay on time.

If there’s nothing you can do to fix this useless internet then you can kindly cancel my subscription and I will find another service provider as soon as possible please.

0
Replies (7)
Rain
Rain's reply11 Sept 2025, 08:35
Official
Hi Bongie

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
BN
Bongie N's update11 Sept 2025, 10:31
Reviewer Update
I did that and the internet is still slow. It even automatically changes to 4g and when it’s on 4g it does not work.
BN
Bongie N's update11 Sept 2025, 11:41
Reviewer Update
Currently it’s the 5g but it automatically changes after a couple of hours.
BN
Bongie N's update11 Sept 2025, 13:53
Reviewer Update
It’s terrible, please check it now. My internet is down but my devices are connected.
BN
Bongie N's update12 Sept 2025, 09:07
Reviewer Update
Noted, thank you.
Rain
Rain's reply13 Sept 2025, 09:07
Official
Hi Bongie 

Thank you for the prompt response, we are glad we could assist 

Regards 
Rain 
BN
Bongie N's update04 Nov 2025, 21:47
Reviewer Update
Hi can you please check whats making my network slow? A consultant told me that someone would call me on Sunday and i am still waiting.