RP
Rhys Pughe-Parry
1 reviews | Active since May 2018
18 Aug 2020, 11:01
Slow down speed and slower agent response
consistent speeds of below 0,6MB down while up is over 4Mb on 3 different device rain sim cards, I have dealt with 3 different agents who say the same thing, escalated to network dept months ago, no change. Rain, please do what you say you are doing!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
18 Aug 2020, 11:22Hi Rhys Pughe-Parry
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply18 Aug 2020, 11:22
Official
Hi Rhys Pughe-Parry
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
RP
Rhys Pughe-Parry's updateReviewer Update
19 Aug 2020, 09:46No Contact, no response and no improvement, 0,2Mb down this morning!!!
RP
Rhys Pughe-Parry's update19 Aug 2020, 09:46
Reviewer Update
No Contact, no response and no improvement, 0,2Mb down this morning!!!
RP
Rhys Pughe-Parry's updateReviewer Update
20 Aug 2020, 15:050,01Mb down today.
I have asked for someone senior at Rain to contact me, surely this is against CPA? Im paying for something they sell and cant deliver! Below is them admitting its them and that they cant fix it anytime soon!
This is the response i get from Rain:
Hi Rhys
I hope all is well.
Apologies for the delay on getting back to you, please note we are working on a backlog of queries.
We have checked your connection and the site you are connected to, and it’s us not you. The lockdown has caused congestion on certain towers which was impossible to plan for, and unfortunately your are connecting to one of those towers. Given the COVID-19 epidemic, this is a phenomenon that is being experienced by networks all over the world.
We tried to remove you from the network so you can try and connect to a different tower but the device keeps on connecting to the same site (It is your closest site).
Unfortunately this is not something we can solve quickly, and even more so during this lockdown period. This means we cannot remedy your situation now.
We will continue to improve capacity rapidly as soon as the lockdown regulations are relaxed.
I hope you understand and I apologize for inconvenience caused.
I have asked for someone senior at Rain to contact me, surely this is against CPA? Im paying for something they sell and cant deliver! Below is them admitting its them and that they cant fix it anytime soon!
This is the response i get from Rain:
Hi Rhys
I hope all is well.
Apologies for the delay on getting back to you, please note we are working on a backlog of queries.
We have checked your connection and the site you are connected to, and it’s us not you. The lockdown has caused congestion on certain towers which was impossible to plan for, and unfortunately your are connecting to one of those towers. Given the COVID-19 epidemic, this is a phenomenon that is being experienced by networks all over the world.
We tried to remove you from the network so you can try and connect to a different tower but the device keeps on connecting to the same site (It is your closest site).
Unfortunately this is not something we can solve quickly, and even more so during this lockdown period. This means we cannot remedy your situation now.
We will continue to improve capacity rapidly as soon as the lockdown regulations are relaxed.
I hope you understand and I apologize for inconvenience caused.
RP
Rhys Pughe-Parry's update20 Aug 2020, 15:05
Reviewer Update
0,01Mb down today.
I have asked for someone senior at Rain to contact me, surely this is against CPA? Im paying for something they sell and cant deliver! Below is them admitting its them and that they cant fix it anytime soon!
This is the response i get from Rain:
Hi Rhys
I hope all is well.
Apologies for the delay on getting back to you, please note we are working on a backlog of queries.
We have checked your connection and the site you are connected to, and it’s us not you. The lockdown has caused congestion on certain towers which was impossible to plan for, and unfortunately your are connecting to one of those towers. Given the COVID-19 epidemic, this is a phenomenon that is being experienced by networks all over the world.
We tried to remove you from the network so you can try and connect to a different tower but the device keeps on connecting to the same site (It is your closest site).
Unfortunately this is not something we can solve quickly, and even more so during this lockdown period. This means we cannot remedy your situation now.
We will continue to improve capacity rapidly as soon as the lockdown regulations are relaxed.
I hope you understand and I apologize for inconvenience caused.
I have asked for someone senior at Rain to contact me, surely this is against CPA? Im paying for something they sell and cant deliver! Below is them admitting its them and that they cant fix it anytime soon!
This is the response i get from Rain:
Hi Rhys
I hope all is well.
Apologies for the delay on getting back to you, please note we are working on a backlog of queries.
We have checked your connection and the site you are connected to, and it’s us not you. The lockdown has caused congestion on certain towers which was impossible to plan for, and unfortunately your are connecting to one of those towers. Given the COVID-19 epidemic, this is a phenomenon that is being experienced by networks all over the world.
We tried to remove you from the network so you can try and connect to a different tower but the device keeps on connecting to the same site (It is your closest site).
Unfortunately this is not something we can solve quickly, and even more so during this lockdown period. This means we cannot remedy your situation now.
We will continue to improve capacity rapidly as soon as the lockdown regulations are relaxed.
I hope you understand and I apologize for inconvenience caused.