Slow Connection: What type of LTE is this?

Item: Rain
Rating: 1
Author: Bruce M

I subscribed to the R479 unlimited LTE. The internet connection is terribly slow to be categorised as LTE. The last measured download speed was 15Kbps which is far less than the promised 10 Mbps that is advertised. I have noticed that the speed increases from midnight until 6AM. So, it seems to have been purposefully configured this way.

What does it take for rain to maintain normal LTE speed 24/7, since that's what I am paying for? Please sort this out or I would like to unsubscribe, I use internet for work and I can't pay for rain that only works when I'm supposed to asleep.

Helpful (0)

Replies (2)

Rain's replyOfficial

07 Aug 2020, 15:00

Hi Bruce

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

Rain's reply07 Aug 2020, 15:00

Official

Bruce M's updateReviewer Update

08 Aug 2020, 15:41

Hi Yeoline,

I responded with my email and created a ticket through your support and haven't received any communication. Instead of things improving they have become worse. The internet speed also decreased from midnight to 6AM. It seems like you're purposefully trying to cheat me out.

What is it that you're tying achieve by treating your customers this way?

Cheers,
Bruce

Bruce M's update08 Aug 2020, 15:41

Reviewer Update