Slow and sad service by a internet provider we entrust

I have been using rain and lost the sim,a debit went off my accout of R900 plus and till date im still waiting on the approved amount to be deposited.

It's been a month with painful service provider and the slow service resposne recieved, i work with customers that want to cancel contracts daily amd the service i give is always my best, may it be they stay or still decide to cancel. Instead I get this "##- Please type your reply above this line -## Hi Warren,

You recently interacted with our support team. How satisfied are you with the support received from Neilan Harris?

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Last email received - Neilan Harris (rain CeC) Oct 14, 2021, 12:05 GMT+2

Hi Warren

Thank you for making contact with rain.

Apologies for the inconvenience caused.

Please kindly note that we allocated the R 927.10 payment to the account below which has the same credit card details loaded

account: ***

I honestly not happy with this delay, as it was a debit that was not even authorised by myself.

I would like to contact the ombudsman in this regard for ********ly debiting my account.

I send emails requesting feedback for the deposit but no response