Sloppy service

Having to pay R600 per month for WiFi and getting the worst service even, No manager of supervisor is available to assist, except agent who only know that much. Money was deducted from the incorrect account and Rain say they do not transfer to the correct account. In May i called in to correct the banking details, nothing was corrected, on a call in June, in order to correct the details Rain want R1 in my banking account and want me to go to the bank to deposit R1 in order for them to correct the details. is this service worth R600 per month???????