Slick marketing, many promises.....but a failure to deliver adequate service

Rain South Africa makes all sorts of promises but fails to deliver. We have experienced problems since we started with Rain. Firstly, the router box they supp**** failed to fit our UPS cables, which were fine with 2 different sets of Telkom routers. The cables look the same, yet when plugged into the Rain box, they are slightly loose and no power is transmitted. This now means that the UPS we bought specifically to keep the internet working during load shedding can no longer do its job, because of a non-standard socket in the Rain 101 box. Secondly, we have had persistent internet outages with Rain in our area of Cape Town over the last 5 days, which were fixed for 2 days but have now returned. Rain "customer service" knowledge of these problems is patchy at best, meaning we don't really know what is going on. Also there seems to be no "service monitoring" page we can follow with outage information. Moreover, Rain takes a long time to answer customer service concners. Meanwhile, to cover for Rain outages, we are spending a fortune on mobile data top-ups with no compensation for Rain. Despite its detractors, Telkom offered us much quicker customer support and repair and pretty good service over the last few years. We are thinking of returning to them at the earliest opportunity, as Rain is not working out well so far. We need reliability and consistency - and prompt, knowledgeable support. Plus, we are paying for a service - if Rain doesn't deliver what we pay for, then Rain should compensate us.