Skipped 30 days without paying and paid on the 31st and my wifi rain was switched off which is unfair because I do not have any money to pay for this month

We had an emergency in August but we completely cleared our August balance on the 31st. We want to keep our account active, but we are stuck in a billing loop because September started the next day. Since we just showed good faith by paying off August, can a supervisor grant a manual grace period or a temporary reconnection until our next pay date?"