Simcard activated different to simcard delivered PLEASE ASSIST

I ordered and paid for a simcard in June 15 and it was delivered late July and I have not been able to use the simcard because the simcard delivered is not the same as the simcard activated on my account profile I checked the ICCID its not the same. My account has been debited but I have never used the simcard whats the story with that? From where I am standing you are literally *****ing from me because you taking money for services you dont intend on providing.

Furthermore, please change your systems to allow us to delete our cards on your site.