AN
Amanda N
1 reviews | Active since Mar 2020
27 Mar 2021, 09:14
SIM SWAP, SIM ACTIVATION
I am soo disappointed at rain after years of being a loyal customer!.. I haven’t had internet for the past 2 weeks now, it kept on saying I am offline I called the call center and they told me to get a new SIM it might be damaged, I must order a SIM SWAP , I ordered it and it was delivered on time but I struggled to get someone to ACTIVATE IT, how hard can it really be just to activate a SIM CARD!!!! how many days? I need someone to activate this SIM as in ASAP!!! ICCID : NK 2L DT 67355 I swear if you guys don’t activate the sim by Monday I will not make any payment until it’s done!!! I can’t be paying for service I do not receive, never!
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Replies (2)0
Replies (2)
Rain's replyOfficial
27 Mar 2021, 10:02Good morning, Amanda.
I hope you are doing well today.
Please accept my apology for the inconvenience caused, I have sent your ticket to the relevant department for assistance.
Kind regards
Mosa
I hope you are doing well today.
Please accept my apology for the inconvenience caused, I have sent your ticket to the relevant department for assistance.
Kind regards
Mosa
Rain's reply27 Mar 2021, 10:02
Official
Good morning, Amanda.
I hope you are doing well today.
Please accept my apology for the inconvenience caused, I have sent your ticket to the relevant department for assistance.
Kind regards
Mosa
I hope you are doing well today.
Please accept my apology for the inconvenience caused, I have sent your ticket to the relevant department for assistance.
Kind regards
Mosa
AN
Amanda N's updateReviewer Update
27 Mar 2021, 15:48I have contacted you guys before and you still have not resolved my query!!!!!
Everyone keeps telling me the “the activation failed on their side, we will escalate to the relevant department” I mean how many escalations should there be? And
You are not even giving me a solutions to make matters.
Therefore rendering your responses useless to me, if you guys have not resolved this by Monday the 30th there won’t be any payment from me. Leaving me with no choice but to cancel everything all at once!...
Everyone keeps telling me the “the activation failed on their side, we will escalate to the relevant department” I mean how many escalations should there be? And
You are not even giving me a solutions to make matters.
Therefore rendering your responses useless to me, if you guys have not resolved this by Monday the 30th there won’t be any payment from me. Leaving me with no choice but to cancel everything all at once!...
AN
Amanda N's update27 Mar 2021, 15:48
Reviewer Update
I have contacted you guys before and you still have not resolved my query!!!!!
Everyone keeps telling me the “the activation failed on their side, we will escalate to the relevant department” I mean how many escalations should there be? And
You are not even giving me a solutions to make matters.
Therefore rendering your responses useless to me, if you guys have not resolved this by Monday the 30th there won’t be any payment from me. Leaving me with no choice but to cancel everything all at once!...
Everyone keeps telling me the “the activation failed on their side, we will escalate to the relevant department” I mean how many escalations should there be? And
You are not even giving me a solutions to make matters.
Therefore rendering your responses useless to me, if you guys have not resolved this by Monday the 30th there won’t be any payment from me. Leaving me with no choice but to cancel everything all at once!...