Sim Swap

Item: Rain
Rating: 1
Author: Boineelo K

***, ***,***7

I am sick and tired of your ineffectiveness and disservice.

I need a sim swap as I lost one. Your team members, Kebareng Masokwane and others, have not assisted me to date. I have provided them with proof of payment and a screenshot indicating that my next payment is due on 1 march.

I choose your network to provide me with data and i am not getting assisted.

I am now charged data that i am not using (how so)?

Should i not receive a new sim by Wednesday, 17 February 2021, I am terminating my account with immediate effect. THIS IS TOO MUCH.

You are too quick to invoice but do not provide a service.

Helpful (0)

Replies (2)

Rain's replyOfficial

15 Feb 2021, 13:40

Good afternoon Boineelo.

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply15 Feb 2021, 13:40

Official

Boineelo K's updateReviewer Update

18 Feb 2021, 12:14

Dear Rain team

I confirm that my issue has now been resolved - thank you for the quick turnaround time :) :) :)

Boineelo K's update18 Feb 2021, 12:14

Reviewer Update

Dear Rain team

I confirm that my issue has now been resolved - thank you for the quick turnaround time :) :) :)