PB
Pearl B
1 reviews | Active since Aug 2020
05 Feb 2021, 14:44
SIM swap
Hello, I requested for a new Sim on Tuesday and I was told they'll get back to me within 24 hours its been over 48hours and still nothing. I paid for internet but I can't access it cause I don't have a Sim card. Kindly assist.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 Feb 2021, 16:44Good Afternoon Pearl.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply05 Feb 2021, 16:44
Official
Good Afternoon Pearl.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
PB
Pearl B's updateReviewer Update
08 Feb 2021, 07:30Hi Mosa
I'm extremely unhappy with your services.
Last week I requested a new Sim and your agent tells me services are disabled as I owed R257, which was not true cause of the 3rd of Feb I settled my bill and I sent him the proof of payment, and he still didn't get back to me.
I paid R297. 53 on 3 Feb 2021, so how are services still disabled? I need a Sim card urgently.
I'm honestly so disappointed.
I'm extremely unhappy with your services.
Last week I requested a new Sim and your agent tells me services are disabled as I owed R257, which was not true cause of the 3rd of Feb I settled my bill and I sent him the proof of payment, and he still didn't get back to me.
I paid R297. 53 on 3 Feb 2021, so how are services still disabled? I need a Sim card urgently.
I'm honestly so disappointed.
PB
Pearl B's update08 Feb 2021, 07:30
Reviewer Update
Hi Mosa
I'm extremely unhappy with your services.
Last week I requested a new Sim and your agent tells me services are disabled as I owed R257, which was not true cause of the 3rd of Feb I settled my bill and I sent him the proof of payment, and he still didn't get back to me.
I paid R297. 53 on 3 Feb 2021, so how are services still disabled? I need a Sim card urgently.
I'm honestly so disappointed.
I'm extremely unhappy with your services.
Last week I requested a new Sim and your agent tells me services are disabled as I owed R257, which was not true cause of the 3rd of Feb I settled my bill and I sent him the proof of payment, and he still didn't get back to me.
I paid R297. 53 on 3 Feb 2021, so how are services still disabled? I need a Sim card urgently.
I'm honestly so disappointed.
PB
Pearl B's updateReviewer Update
08 Feb 2021, 07:30I keep sending emails but there's so respond. This is extremely frustrating
PB
Pearl B's update08 Feb 2021, 07:30
Reviewer Update
I keep sending emails but there's so respond. This is extremely frustrating