SS
Shane S
1 reviews | Active since Jul 2020
07 Jul 2020, 09:42
SIM still not activated
I have waited for my Rain package to be delivered for over a month now. I received it yesterday before 2PM and since then my SIM has still not been activated. I cannot call in anywhere but only use the support option on the website - with no assistance since yesterday... I need my internet up and running because it is paid for. The SIM needs to be activated today
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Replies (2)SS
Shane S's updateReviewer Update
07 Jul 2020, 10:16So I waited a whole month for my sim card to be delivered,of which I paid for a month ago.Sim was delivered yesterday but has not been working since,on the site it specifies that the sim will work after 2 hours..Its the next day already and the thing still isn't working.
You guys were quick to deliver when I advised that I want to be refunded but how come there's no support from you guys?.Y'all are unreachable on every platform,we send emails and an automatic response comes saying we going to get assisted but still no one assists us..I'm actually disgusted in the poor service we've been getting from y'all since day one.
We dont even have a contact number for you guys,I'm so sick of this ****.
Contact me on *** or *** and tell me how much will it be to cancel becsuse I am sick of this ****!.
You guys were quick to deliver when I advised that I want to be refunded but how come there's no support from you guys?.Y'all are unreachable on every platform,we send emails and an automatic response comes saying we going to get assisted but still no one assists us..I'm actually disgusted in the poor service we've been getting from y'all since day one.
We dont even have a contact number for you guys,I'm so sick of this ****.
Contact me on *** or *** and tell me how much will it be to cancel becsuse I am sick of this ****!.
SS
Shane S's update07 Jul 2020, 10:16
Reviewer Update
So I waited a whole month for my sim card to be delivered,of which I paid for a month ago.Sim was delivered yesterday but has not been working since,on the site it specifies that the sim will work after 2 hours..Its the next day already and the thing still isn't working.
You guys were quick to deliver when I advised that I want to be refunded but how come there's no support from you guys?.Y'all are unreachable on every platform,we send emails and an automatic response comes saying we going to get assisted but still no one assists us..I'm actually disgusted in the poor service we've been getting from y'all since day one.
We dont even have a contact number for you guys,I'm so sick of this ****.
Contact me on *** or *** and tell me how much will it be to cancel becsuse I am sick of this ****!.
You guys were quick to deliver when I advised that I want to be refunded but how come there's no support from you guys?.Y'all are unreachable on every platform,we send emails and an automatic response comes saying we going to get assisted but still no one assists us..I'm actually disgusted in the poor service we've been getting from y'all since day one.
We dont even have a contact number for you guys,I'm so sick of this ****.
Contact me on *** or *** and tell me how much will it be to cancel becsuse I am sick of this ****!.
Rain's replyOfficial
07 Jul 2020, 12:10Hi Steven
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 12:10
Official
Hi Steven
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima