MM
Mphoza M
1 reviews | Active since Nov 2020
08 Feb 2023, 20:00
Sim sort code
My reference is *** and im getting scary SLOW speed from my so called 5G 50mbps speed. When checking on the Rain speed test I only get 6mbps download and 10mbps upload.
The sim sort code is showing invalid and no one has said anything.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
09 Feb 2023, 08:04Hi Mphoza.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's reply09 Feb 2023, 08:04
Official
Hi Mphoza.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's replyOfficial
09 Feb 2023, 08:04Hi Mphoza.
Kindly note that I have detached your sim card. Please switch off your device for 10 minutes, then monitor your connection.
Kindly note that I have detached your sim card. Please switch off your device for 10 minutes, then monitor your connection.
Best regards,
Rain's reply09 Feb 2023, 08:04
Official
Hi Mphoza.
Kindly note that I have detached your sim card. Please switch off your device for 10 minutes, then monitor your connection.
Kindly note that I have detached your sim card. Please switch off your device for 10 minutes, then monitor your connection.
Best regards,
MM
Mphoza M's updateReviewer Update
09 Feb 2023, 15:40Will monitor and revert
MM
Mphoza M's update09 Feb 2023, 15:40
Reviewer Update
Will monitor and revert
MM
Mphoza M's updateReviewer Update
09 Feb 2023, 15:54Eish it not fixed…..still slow
MM
Mphoza M's update09 Feb 2023, 15:54
Reviewer Update
Eish it not fixed…..still slow
Rain's replyOfficial
09 Feb 2023, 17:00 Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on the sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,
Rain's reply09 Feb 2023, 17:00
Official
Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on the sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,
MM
Mphoza M's updateReviewer Update
09 Feb 2023, 18:30It works best when network mode is SA+NSA and when I put it on SA only the speed drastically drops
MM
Mphoza M's update09 Feb 2023, 18:30
Reviewer Update
It works best when network mode is SA+NSA and when I put it on SA only the speed drastically drops
Rain's replyOfficial
09 Feb 2023, 18:32Please change it to SA+NSA and monitor the connection
Best regards,
Rain's reply09 Feb 2023, 18:32
Official
Please change it to SA+NSA and monitor the connection
Best regards,
MM
Mphoza M's updateReviewer Update
09 Feb 2023, 18:34The speed is way better when on SA+NSA…30 to 42mbps speeds
MM
Mphoza M's update09 Feb 2023, 18:34
Reviewer Update
The speed is way better when on SA+NSA…30 to 42mbps speeds
Rain's replyOfficial
09 Feb 2023, 18:58I do suggest leaving it on the setting that it is working best on
Best regards,
Rain's reply09 Feb 2023, 18:58
Official
I do suggest leaving it on the setting that it is working best on
Best regards,
MM
Mphoza M's updateReviewer Update
09 Feb 2023, 18:59Will do just that,thanks
MM
Mphoza M's update09 Feb 2023, 18:59
Reviewer Update
Will do just that,thanks
Rain's replyOfficial
09 Feb 2023, 19:08you are welcome
Best regards,
Rain's reply09 Feb 2023, 19:08
Official
you are welcome
Best regards,