Sim Not Delivered/ Four Weeks

Hi

i lost my sim card four weeks ago and immediately requested for a sim swop, i was promise to have my sim card delivered free of charge since i am a rain customer. its week four and i still haven't received the sim card.

I've been in contact with your agents numerous times, however, the matter has not been resolved, i don't see why i should pay if i'm unable to use your service.

Please resolve this asap *** ***