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Francine B
1 reviews | Active since Sept 2023
01 Oct 2023, 07:28
Sim Cards **** and over charging
Good people, can someone please explain to me what is going on here. I didn’t have internet connection for 3 weeks for the month of September. I was told that my bill is R934 from R529. I paid them last week in full. Now my services are disconnected see for yourself they is another bill of R809 to be paid after one week. Please take note that their Sim cards are not working. Let assume they are working were they not advertising it for R559?
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
01 Oct 2023, 08:12 Hi Francine B .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply01 Oct 2023, 08:12
Official
Hi Francine B .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
FB
Francine B's updateReviewer Update
01 Oct 2023, 09:45How can you link a new services that is not working effectively as advertised to an existing one that had no issue? Then you failed to inform your customers about the advantages of the new services. I was very clear when I reported the issue that you should cancel the Sim Cards and put me back to my initial plan. The Home 5G internet only. Please reconnect my Home 5G with immediate effect because I paid for it. Your Sim Cards plan is a **** and an evil 👿 trap
FB
Francine B's update01 Oct 2023, 09:45
Reviewer Update
How can you link a new services that is not working effectively as advertised to an existing one that had no issue? Then you failed to inform your customers about the advantages of the new services. I was very clear when I reported the issue that you should cancel the Sim Cards and put me back to my initial plan. The Home 5G internet only. Please reconnect my Home 5G with immediate effect because I paid for it. Your Sim Cards plan is a **** and an evil 👿 trap
FB
Francine B's updateReviewer Update
01 Oct 2023, 09:54How useless is that. You have the responsibility to explain the terms and conditions for the new services that you are advertising about. I am 100 sure that no one is informed that they can’t cancel the 2 SIM cards offer. Should they decide to cancel them you then disconnect their Home 5G as well. You are misleading your customers
FB
Francine B's update01 Oct 2023, 09:54
Reviewer Update
How useless is that. You have the responsibility to explain the terms and conditions for the new services that you are advertising about. I am 100 sure that no one is informed that they can’t cancel the 2 SIM cards offer. Should they decide to cancel them you then disconnect their Home 5G as well. You are misleading your customers
FB
Francine B's updateReviewer Update
02 Oct 2023, 10:51Rain debit my account this morning. I paid them R934 last week and today they decided R400,76 from my account. I will not leave this I will take you to the consumer right. I will report you to all social media platforms.
FB
Francine B's update02 Oct 2023, 10:51
Reviewer Update
Rain debit my account this morning. I paid them R934 last week and today they decided R400,76 from my account. I will not leave this I will take you to the consumer right. I will report you to all social media platforms.
FB
Francine B's updateReviewer Update
02 Oct 2023, 13:19Rain debited my account this morning. I paid them R934 last week and today they decided R400,76 from my account. I called them and after almost 1 hour a lady by the name of SAKSHI answered.
My first question was are you working from South Africa or India? She said she is working from India.
Guys we should take this issue up to the consumer right. We need to report them.
We are being ****med and the people doing it are operating overseas.
That’s why their transactions on our debit orders list doesn’t reflect 🤔🤔🤔🤔🤔
They have access to our Bank details and they can do anything they want.
That’s why their telephone line are terrible and you struggle to get hold of them.
Imagine R400,76 is gone this morning.
My first question was are you working from South Africa or India? She said she is working from India.
Guys we should take this issue up to the consumer right. We need to report them.
We are being ****med and the people doing it are operating overseas.
That’s why their transactions on our debit orders list doesn’t reflect 🤔🤔🤔🤔🤔
They have access to our Bank details and they can do anything they want.
That’s why their telephone line are terrible and you struggle to get hold of them.
Imagine R400,76 is gone this morning.
FB
Francine B's update02 Oct 2023, 13:19
Reviewer Update
Rain debited my account this morning. I paid them R934 last week and today they decided R400,76 from my account. I called them and after almost 1 hour a lady by the name of SAKSHI answered.
My first question was are you working from South Africa or India? She said she is working from India.
Guys we should take this issue up to the consumer right. We need to report them.
We are being ****med and the people doing it are operating overseas.
That’s why their transactions on our debit orders list doesn’t reflect 🤔🤔🤔🤔🤔
They have access to our Bank details and they can do anything they want.
That’s why their telephone line are terrible and you struggle to get hold of them.
Imagine R400,76 is gone this morning.
My first question was are you working from South Africa or India? She said she is working from India.
Guys we should take this issue up to the consumer right. We need to report them.
We are being ****med and the people doing it are operating overseas.
That’s why their transactions on our debit orders list doesn’t reflect 🤔🤔🤔🤔🤔
They have access to our Bank details and they can do anything they want.
That’s why their telephone line are terrible and you struggle to get hold of them.
Imagine R400,76 is gone this morning.