KR
Kalayvani R
1 reviews | Active since Aug 2012
20 Nov 2021, 14:08
Sim Card ******
I received a new Rain device yesterday. I did not request a new device. We have not had internet for over 31 hours since the device was delivered. The agent was very impolite on various occasions. He returned this morning and said that the Towers are down. I now confirmed with the call centre that the Sim Card I have is in actual fact the wrong Sim Card. It is not activated on their system. My Sim card is still active being used elsewhere. Nobody seems to be able to tell me when I can get internet again
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Replies (3)KR
Kalayvani R's updateReviewer Update
20 Nov 2021, 21:07NH M8 4W... This is on the actual SIM card. The technician took everything else away with him, including the RAIN SIM package. Thank you
KR
Kalayvani R's update20 Nov 2021, 21:07
Reviewer Update
NH M8 4W... This is on the actual SIM card. The technician took everything else away with him, including the RAIN SIM package. Thank you
KR
Kalayvani R's updateReviewer Update
24 Nov 2021, 09:34Good day.
Thank you to Michael who managed to attend to the issue. Field agent, Sipho, put inth in the correct SIM and explained how it works. Much appreciated.
Please advise on what went wrong initially as we did go with out Internet for 75 hours, from Friday to Monday. Nobody actually explained how the incorrect SIM was installed and why it took so long to diagnose and rectify the situation. Please provide feedback. Thank you.
Thank you to Michael who managed to attend to the issue. Field agent, Sipho, put inth in the correct SIM and explained how it works. Much appreciated.
Please advise on what went wrong initially as we did go with out Internet for 75 hours, from Friday to Monday. Nobody actually explained how the incorrect SIM was installed and why it took so long to diagnose and rectify the situation. Please provide feedback. Thank you.
KR
Kalayvani R's update24 Nov 2021, 09:34
Reviewer Update
Good day.
Thank you to Michael who managed to attend to the issue. Field agent, Sipho, put inth in the correct SIM and explained how it works. Much appreciated.
Please advise on what went wrong initially as we did go with out Internet for 75 hours, from Friday to Monday. Nobody actually explained how the incorrect SIM was installed and why it took so long to diagnose and rectify the situation. Please provide feedback. Thank you.
Thank you to Michael who managed to attend to the issue. Field agent, Sipho, put inth in the correct SIM and explained how it works. Much appreciated.
Please advise on what went wrong initially as we did go with out Internet for 75 hours, from Friday to Monday. Nobody actually explained how the incorrect SIM was installed and why it took so long to diagnose and rectify the situation. Please provide feedback. Thank you.
KR
Kalayvani R's updateReviewer Update
22 Feb 2022, 04:25It was resolved on the 24th November. Nobody did explain why there was an issue in the 1st place.
KR
Kalayvani R's update22 Feb 2022, 04:25
Reviewer Update
It was resolved on the 24th November. Nobody did explain why there was an issue in the 1st place.