Sim card still not rica'd

I purchased a Rain uncapped sim card on the 25th of October 2020 and it got delivered on the 27th. However, even today on the 29th, the sim card is not rica'd. I have sent 2 emails to support and one was closed without contacting me and the one its been open for over 24 hours. The website doesn't give an option to rica and I still can't utilize my sim. I don't know what more to do. I paid for a service that I cannot use. The level os service is so disappointing