Sim card replacement and sim data

Hey Emily M,

Please be advised, we would like to confirm which one of the two 4G mobile SIM cards require the SIM swap and also we would like to request for the delivery address via message, once provided, we will be in touch to assist with tye SIM swap request.

Regards,
rain.

Hey Emily M,

Please be advised, that we have actioned your SIM swap request and it will be delivered within 3-5 working days and also please bear in mind that you are required to have your RICA documentation on hand for the delivery.

Regards,
rain.

Hey Emily M,

Please be advised, that we would like to request a screenshot of the alphanumeric shortcode on the new SIM card received to be sent to ***. Once provided, please drop us a message and we will be in touch.

Regards,
rain.

Hey Emily M,

Please be advised, that we have received an email, however, there is no image attached, please provide the necessary screenshot and once provided, we will be in touch.

Regards,
rain.

Hi

Please kindly download our raintalk app on your android phone and activate your sim cards by applying the below steps:
1) Go to SETTINGS on your mobile.
2) Then go to CONNECTIONS
3) Go to MOBILE NETWORKS
4) Then go to ACCESS POINT NAMES (APN)
5) You will see a page where it will be showing.
Name, APN, Username, password, APN protocol
6) So, put.
NAME as- rain (in small letters)
APN as - rain (in small letters)
7) On the upper right corner there is an option to SAVE.

• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
Save the settings, then go back to your raintalk app and insert the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.

Alternatively for setting up an iOS device:
1. go to settings
2. mobile data
3. mobile data options
4. voice & data
5. enable VoLTE

Please kindly note that if sim cards are being setup on the same phone the raintalk app should be deleted and reinstalled to setup the second sim and should the device be a dual sim device, setup should be facilitated with the sim card in the sim 1 slot.

Regads,
rain.

Hey Emily M,

Please be advised, that we would like to confirm if the Raintalk application has been downloaded onto the mobile device and signed in with your rain mobile number and test the calls, if yes or no, please drop us a message and we will be in touch to assist further.

Regards,
rain.

Hey Emily M,

Please confirm what happens when trying to make a call and also please confirm if the data and text messages can be used as well via message.

Regards,
rain.

Hi Emily,

Access SIM & Network Settings:

Open the Settings app.
Tap on SIM cards & mobile networks (or a similarly named option).
Select the Desired SIM Card:

Tap on the SIM card you want to enable VoLTE on (if you’re using a dual-SIM device).
Enable VoLTE:

Look for an option labeled VoLTE, 4G Calling, or HD Voice. This option may be under an “Advanced” or “More settings” submenu.
Toggle the option on.
Restart Your Phone:

After enabling the setting, restart your phone to ensure the change takes effect.

Regards,
rain.

Hi Emily,

We tried calling you to no avail, as discussed please try the above steps and give fedback and we will call you back.

Regards,
rain.