SIM Card Reactivation assistance over due

I am a student and I deactivated my Rain sim card as the University went on semester break. I thought that the process to reactivate it would be seamless as the activation had been but this has not been the case. I sent a request for my SIM to be re-activated about a week ago with the promise that someone would be in contact with me within 48 hours. I am still waiting for some one to get back to me. PLEASE HELP as I really need the connection so that I can continue with my school work. Please may you build in a re-activation setting on the website so that we can do this directly from the site just like how we do the activation.