1 reviews | Active since Feb 2013
Sim card not activated and no means of communication
I bought 4G rain Sim card on 30/06/20, no communication, confirmation or what so ever from Rain network. I can't login to their website and the website is now only giving automated help which is also a disaster. Lucky the sim card was delivered and RICA'd on 06/07/20. I received an SMS confirming that the sim card has been activated on the same day, however when I insert the sim card on the mobile decide it says no network meaning sim card is not activated.
I see some people are giving response that they received excellent service from Rain, how are they contacting Rain because when I dialed *** they say their not taking calls what kind of business is that, for heaven sake they are in communications business and being reachable at all times should be the core of their values.
I'm frustrated by this network
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Thank you for your response, much appreciated. You know I got disappointed by this service because I have previously helped a helped friend to get rain network and everything was done professionally and this was during level 5 lockdown. I couldn't wait for my contract to expire with the other internet service provider. I have been motivating lot of people to switch to your network, please make sure you improve your service then we are good to go.
Regards
Nthabi
Thank you for your response, much appreciated. You know I got disappointed by this service because I have previously helped a helped friend to get rain network and everything was done professionally and this was during level 5 lockdown. I couldn't wait for my contract to expire with the other internet service provider. I have been motivating lot of people to switch to your network, please make sure you improve your service then we are good to go.
Regards
Nthabi
"Please note one of our agents will be in contact with you to assist"
No one has contacted me up until now, there's clearly a problem with you guys.
Can someone please contact me or provide a contact number where I can get assistance.
Regards
Nthabi
"Please note one of our agents will be in contact with you to assist"
No one has contacted me up until now, there's clearly a problem with you guys.
Can someone please contact me or provide a contact number where I can get assistance.
Regards
Nthabi
Can I please get an update on this matter.
Regards
Nthabi
Can I please get an update on this matter.
Regards
Nthabi