LB
Leonore B
1 reviews | Active since Oct 2020
17 Oct 2020, 14:34
SIM CARD CANCELLATION : RAIN
I joined RAIN on 1st Oct 2020 and gave 1 month notice to end my subscription due to the fact that I am mooving back to my kids who has uncapped wi fi... on the 16th Oct 2020 I realized that my Sim card was CANCELLED. I've send emails of which they acknowledge someone of there support team will call you back but nobody does... my point is I allready paid my full subscription plus I gave 1 month notice as they ask me to do.. so I paid now for 15 days of uncapped wi fi which is not ON... they mist reactivate my Sim card immediately and then cancel my subscription as I asked them to do??? can you please assist...
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Replies (2)
Rain's replyOfficial
18 Oct 2020, 11:34Hi Leonore B
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply18 Oct 2020, 11:34
Official
Hi Leonore B
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
LB
Leonore B's updateReviewer Update
19 Oct 2020, 13:21they emailed me back and said that they are sorry that they canceled my SIM CARD and not my SUBSCRIPTION but unfortunately they can't reinstate my Sim card...
nothing regarding can we offer you a new simcard to continue your work from home with internet nothing... just sorry we can't help you... so I poast everything for anyone to read on there website... NOT ACEPTABLE FOR ME because I'm working from home and now I don't have any internet access to my wi fi for which I allready paid for the hole month....
nothing regarding can we offer you a new simcard to continue your work from home with internet nothing... just sorry we can't help you... so I poast everything for anyone to read on there website... NOT ACEPTABLE FOR ME because I'm working from home and now I don't have any internet access to my wi fi for which I allready paid for the hole month....
LB
Leonore B's update19 Oct 2020, 13:21
Reviewer Update
they emailed me back and said that they are sorry that they canceled my SIM CARD and not my SUBSCRIPTION but unfortunately they can't reinstate my Sim card...
nothing regarding can we offer you a new simcard to continue your work from home with internet nothing... just sorry we can't help you... so I poast everything for anyone to read on there website... NOT ACEPTABLE FOR ME because I'm working from home and now I don't have any internet access to my wi fi for which I allready paid for the hole month....
nothing regarding can we offer you a new simcard to continue your work from home with internet nothing... just sorry we can't help you... so I poast everything for anyone to read on there website... NOT ACEPTABLE FOR ME because I'm working from home and now I don't have any internet access to my wi fi for which I allready paid for the hole month....