Sim card

Good morning,this is really starting to annoy me,I've send a number of queries about the delivery of the sim card,it took ages to sort out,I again sent many other in regards to my sim not being active and a month and a half later after my hard earned R479 was debited I still don't have a working sim which I should be using for work I have to now pop out money from my pocket to work while money has been debited,if uthis can't be resolved in the next 24hours can I kindly be returned my R479 so life can go on. I'm really getting the most **** service ever from you