NM
Noma M
1 reviews | Active since Jan 2024
04 Jan 2024, 18:06
Sim cancelled
What should I do to get help for reversal of debitsfrom rain SIM,I called Tyme bank immediately after the debit it was on the 27th December 2023,and I got an email from Tyme bank to send a proof of cancellation of my SIM,I did that, and rain just said I must delete my SIM,I sent them an email to delete my SIM,and sent it to Tyme bank,on the 2nd January 2024 I called Tyme bank to check,because the money has not been reversed,and rain doesn't have the money,what should I do,hence Tyme bank ask for proo,f,from, rain,don't respond,and, the money they dont have the money,How can I get help for this reversal
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
04 Jan 2024, 18:17Hi Noma Masiza,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply04 Jan 2024, 18:17
Official
Hi Noma Masiza,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's replyOfficial
04 Jan 2024, 18:31Hi Noma,
Thank you for reaching out.
We tried contacting you on the on your rain profile, however we were not able to get a hold of you. Please provide us with a reference number for your cancellation, as you would have received one when you submitted your cancellation request.
Thank you for reaching out.
We tried contacting you on the on your rain profile, however we were not able to get a hold of you. Please provide us with a reference number for your cancellation, as you would have received one when you submitted your cancellation request.
Rain's reply04 Jan 2024, 18:31
Official
Hi Noma,
Thank you for reaching out.
We tried contacting you on the on your rain profile, however we were not able to get a hold of you. Please provide us with a reference number for your cancellation, as you would have received one when you submitted your cancellation request.
Thank you for reaching out.
We tried contacting you on the on your rain profile, however we were not able to get a hold of you. Please provide us with a reference number for your cancellation, as you would have received one when you submitted your cancellation request.
NM
Noma M's updateReviewer Update
07 Jan 2024, 14:40Rain has called me ,and whoever that is calling me,when I answer they drop the phone,whenever I call back,there is a voice setup saying I owe you,and send an SMS link to pay,while you still having my money with you,the 1080 Rands,and still you have been attempting to deduct from my account,you keep on sending SMS,s that you want 1080 rands,and because of your attempts to debit,my bank charges accumulates,I sent you an email to cancel just after you took my money,,and because no payment no internet,now your internet it's on and off,please delete,and reverse my money back,and stop your attempts,of deducting this is frustrating,,No please,Where did this money go,I want it back
NM
Noma M's update07 Jan 2024, 14:40
Reviewer Update
Rain has called me ,and whoever that is calling me,when I answer they drop the phone,whenever I call back,there is a voice setup saying I owe you,and send an SMS link to pay,while you still having my money with you,the 1080 Rands,and still you have been attempting to deduct from my account,you keep on sending SMS,s that you want 1080 rands,and because of your attempts to debit,my bank charges accumulates,I sent you an email to cancel just after you took my money,,and because no payment no internet,now your internet it's on and off,please delete,and reverse my money back,and stop your attempts,of deducting this is frustrating,,No please,Where did this money go,I want it back
NM
Noma M's updateReviewer Update
07 Jan 2024, 15:13In October I didn't have money in my account,and obviously no money,no internet,I paid you via the link you always send via 069 number,and my subscription is 540rands,now you have changed your debit to as low as 25rands,to see if there is money in my account,on the 6th yesterday you tried at 9pm,that's not fair.please
NM
Noma M's update07 Jan 2024, 15:13
Reviewer Update
In October I didn't have money in my account,and obviously no money,no internet,I paid you via the link you always send via 069 number,and my subscription is 540rands,now you have changed your debit to as low as 25rands,to see if there is money in my account,on the 6th yesterday you tried at 9pm,that's not fair.please
Rain's replyOfficial
08 Jan 2024, 12:08Hey,
Please be advised that no refund is due to you as the deduction of R1080 was for the services used in November including an upfront payment for December as your billing cycle is pre-paid.
Your services have been temporarily paused due to no payment made on the selected billing date which is the 1st of each month.
Once payment is made your services will then automatically be re-instated.
Thanks,
rain.
Please be advised that no refund is due to you as the deduction of R1080 was for the services used in November including an upfront payment for December as your billing cycle is pre-paid.
Your services have been temporarily paused due to no payment made on the selected billing date which is the 1st of each month.
Once payment is made your services will then automatically be re-instated.
Thanks,
rain.
Rain's reply08 Jan 2024, 12:08
Official
Hey,
Please be advised that no refund is due to you as the deduction of R1080 was for the services used in November including an upfront payment for December as your billing cycle is pre-paid.
Your services have been temporarily paused due to no payment made on the selected billing date which is the 1st of each month.
Once payment is made your services will then automatically be re-instated.
Thanks,
rain.
Please be advised that no refund is due to you as the deduction of R1080 was for the services used in November including an upfront payment for December as your billing cycle is pre-paid.
Your services have been temporarily paused due to no payment made on the selected billing date which is the 1st of each month.
Once payment is made your services will then automatically be re-instated.
Thanks,
rain.
NM
Noma M's updateReviewer Update
09 Jan 2024, 15:17What happened to the 540i paid via your link,you just tricking people,
NM
Noma M's update09 Jan 2024, 15:17
Reviewer Update
What happened to the 540i paid via your link,you just tricking people,
Rain's replyOfficial
09 Jan 2024, 15:32Hi,
Please kindly send us proof of payment for the R540.00 to ***, and we'll look into the matter.
Please kindly send us proof of payment for the R540.00 to ***, and we'll look into the matter.
Rain's reply09 Jan 2024, 15:32
Official
Hi,
Please kindly send us proof of payment for the R540.00 to ***, and we'll look into the matter.
Please kindly send us proof of payment for the R540.00 to ***, and we'll look into the matter.