MvdM
Madivan van der Merwe
1 reviews | Active since Jul 2022
28 Oct 2022, 06:34
Signal on Holliday
First day of using Rain again after doing my research of coverage in Richards Bay - Meer en See area, and what happens the signal is dead in the water.
Really... this is a typical example of South African companies.. take the money and no service.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
28 Oct 2022, 08:04Hi Madivan.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply28 Oct 2022, 08:04
Official
Hi Madivan.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
MvdM
Madivan van der Merwe's updateReviewer Update
28 Oct 2022, 08:07Thank you. Will do
MvdM
Madivan van der Merwe's update28 Oct 2022, 08:07
Reviewer Update
Thank you. Will do
MvdM
Madivan van der Merwe's updateReviewer Update
28 Oct 2022, 15:29Hi,
I checked it and still I do not have access to the network.. I am according to your map 0.94 km from the one tower and 1.78 km from the other with no access. I can see the rain network when you check for network however it does not connect!!!!!
I checked it and still I do not have access to the network.. I am according to your map 0.94 km from the one tower and 1.78 km from the other with no access. I can see the rain network when you check for network however it does not connect!!!!!
MvdM
Madivan van der Merwe's update28 Oct 2022, 15:29
Reviewer Update
Hi,
I checked it and still I do not have access to the network.. I am according to your map 0.94 km from the one tower and 1.78 km from the other with no access. I can see the rain network when you check for network however it does not connect!!!!!
I checked it and still I do not have access to the network.. I am according to your map 0.94 km from the one tower and 1.78 km from the other with no access. I can see the rain network when you check for network however it does not connect!!!!!
MvdM
Madivan van der Merwe's updateReviewer Update
28 Oct 2022, 15:53Hi
Huawei pocket router.
Thank you
M
Huawei pocket router.
Thank you
M
MvdM
Madivan van der Merwe's update28 Oct 2022, 15:53
Reviewer Update
Hi
Huawei pocket router.
Thank you
M
Huawei pocket router.
Thank you
M
MvdM
Madivan van der Merwe's updateReviewer Update
30 Oct 2022, 10:56Good Day!
After careful review it is apparent that your coverage map is incorrect and that you are miss informing potential customers to trick them into getting rain.
It seems this is the general method of business principles you apply.
It is best that you either tell the truth or rather not sell your product as this is matter that can only be resolve through ICASA.
Thank you.
M
After careful review it is apparent that your coverage map is incorrect and that you are miss informing potential customers to trick them into getting rain.
It seems this is the general method of business principles you apply.
It is best that you either tell the truth or rather not sell your product as this is matter that can only be resolve through ICASA.
Thank you.
M
MvdM
Madivan van der Merwe's update30 Oct 2022, 10:56
Reviewer Update
Good Day!
After careful review it is apparent that your coverage map is incorrect and that you are miss informing potential customers to trick them into getting rain.
It seems this is the general method of business principles you apply.
It is best that you either tell the truth or rather not sell your product as this is matter that can only be resolve through ICASA.
Thank you.
M
After careful review it is apparent that your coverage map is incorrect and that you are miss informing potential customers to trick them into getting rain.
It seems this is the general method of business principles you apply.
It is best that you either tell the truth or rather not sell your product as this is matter that can only be resolve through ICASA.
Thank you.
M
MvdM
Madivan van der Merwe's updateReviewer Update
30 Oct 2022, 11:32I understand what you are saying, as previously mentioned the device connect to the network however you have to be at the tower or out of the area.
It is not the device, I can say with cer*****y that those users are right in the are of that tower and not where I am..
I have tested your signal in various locations.. And it is not operational in my area.. Your signal is even week and loses signal as you drive away from it.
We do not have high rise buildings in the area, and for info sake I also have a vodacom account that connects with ease.
I do make sure I do my homework before just stating things.
Thank you
It is not the device, I can say with cer*****y that those users are right in the are of that tower and not where I am..
I have tested your signal in various locations.. And it is not operational in my area.. Your signal is even week and loses signal as you drive away from it.
We do not have high rise buildings in the area, and for info sake I also have a vodacom account that connects with ease.
I do make sure I do my homework before just stating things.
Thank you
MvdM
Madivan van der Merwe's update30 Oct 2022, 11:32
Reviewer Update
I understand what you are saying, as previously mentioned the device connect to the network however you have to be at the tower or out of the area.
It is not the device, I can say with cer*****y that those users are right in the are of that tower and not where I am..
I have tested your signal in various locations.. And it is not operational in my area.. Your signal is even week and loses signal as you drive away from it.
We do not have high rise buildings in the area, and for info sake I also have a vodacom account that connects with ease.
I do make sure I do my homework before just stating things.
Thank you
It is not the device, I can say with cer*****y that those users are right in the are of that tower and not where I am..
I have tested your signal in various locations.. And it is not operational in my area.. Your signal is even week and loses signal as you drive away from it.
We do not have high rise buildings in the area, and for info sake I also have a vodacom account that connects with ease.
I do make sure I do my homework before just stating things.
Thank you
MvdM
Madivan van der Merwe's updateReviewer Update
02 Nov 2022, 16:55Firstly.. Thank you for the new Sim, however we can now say with cer*****y that your network is just not strong enough in the area and therefore no connection.
Thank you
M
Thank you
M
MvdM
Madivan van der Merwe's update02 Nov 2022, 16:55
Reviewer Update
Firstly.. Thank you for the new Sim, however we can now say with cer*****y that your network is just not strong enough in the area and therefore no connection.
Thank you
M
Thank you
M
MvdM
Madivan van der Merwe's updateReviewer Update
01 Dec 2022, 07:13Good Day,
Hope you are well.
Please explained to me why I was billed if the service canceled.
Your urgent response and reverse payment is appreciated.
Regards,
M
Hope you are well.
Please explained to me why I was billed if the service canceled.
Your urgent response and reverse payment is appreciated.
Regards,
M
MvdM
Madivan van der Merwe's update01 Dec 2022, 07:13
Reviewer Update
Good Day,
Hope you are well.
Please explained to me why I was billed if the service canceled.
Your urgent response and reverse payment is appreciated.
Regards,
M
Hope you are well.
Please explained to me why I was billed if the service canceled.
Your urgent response and reverse payment is appreciated.
Regards,
M
MvdM
Madivan van der Merwe's updateReviewer Update
01 Dec 2022, 10:03Wait I do not understand, how can I be billed for something I have paid the R1 for, that was your special.
Please explain!!!
Please explain!!!
MvdM
Madivan van der Merwe's update01 Dec 2022, 10:03
Reviewer Update
Wait I do not understand, how can I be billed for something I have paid the R1 for, that was your special.
Please explain!!!
Please explain!!!
MvdM
Madivan van der Merwe's updateReviewer Update
01 Dec 2022, 11:34Well I was only at rain for one month, November so how can I be billed???
MvdM
Madivan van der Merwe's update01 Dec 2022, 11:34
Reviewer Update
Well I was only at rain for one month, November so how can I be billed???
MvdM
Madivan van der Merwe's updateReviewer Update
01 Dec 2022, 12:52Hi
You are manipulating your system to suit you, you can not calculated 3 days as a month, not sure who does your mathematical calculations.
Your system stated that the start date is the 26th October not the 1st of October, as stated a month runs from the date of activation not before the activation.
It seem that you are lawfully deceiving customers by manipulating your policies and procedures for your own profits and therefore this matter must be made public.
Thank you.
You are manipulating your system to suit you, you can not calculated 3 days as a month, not sure who does your mathematical calculations.
Your system stated that the start date is the 26th October not the 1st of October, as stated a month runs from the date of activation not before the activation.
It seem that you are lawfully deceiving customers by manipulating your policies and procedures for your own profits and therefore this matter must be made public.
Thank you.
MvdM
Madivan van der Merwe's update01 Dec 2022, 12:52
Reviewer Update
Hi
You are manipulating your system to suit you, you can not calculated 3 days as a month, not sure who does your mathematical calculations.
Your system stated that the start date is the 26th October not the 1st of October, as stated a month runs from the date of activation not before the activation.
It seem that you are lawfully deceiving customers by manipulating your policies and procedures for your own profits and therefore this matter must be made public.
Thank you.
You are manipulating your system to suit you, you can not calculated 3 days as a month, not sure who does your mathematical calculations.
Your system stated that the start date is the 26th October not the 1st of October, as stated a month runs from the date of activation not before the activation.
It seem that you are lawfully deceiving customers by manipulating your policies and procedures for your own profits and therefore this matter must be made public.
Thank you.