signal is very bad and its also a problem canceling. They will bill u even after cancellation and harass you with calls for payments

Good day.

I am writing to formally dispute an outstanding amount that I am currently being contacted about.

On 28 October 2025, I joined a Rain contract which was communicated to me as a month-to-month agreement. Shortly after activation, I began experiencing serious signal and connection problems. I reported these issues and made several inquiries requesting assistance; however, the matter was never resolved.

Due to the ongoing service problems, on 24 November 2025 I requested cancellation of the contract via WhatsApp, telephone calls, and email. Despite numerous follow-ups, I received no response or feedback confirming receipt or processing of my cancellation request.

At the time I requested cancellation, my account was up to date. I am therefore concerned and confused as to why I am now being contacted regarding an outstanding amount. I would like clarification on:

1. Why payments are being requested after I formally requested cancellation. 2. Why I am being billed for services that were not properly delivered and which I could not use due to unresolved network issues. 3. Why there was no response to my cancellation requests made through multiple communication channels.