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Stella M

1 reviews | Active since May 2016

14 Dec 2024, 16:34

Signal is non-existent!

Since moving to the East Rand, your signal has simply been shocking. The router disconnects every couple of minutes, which means I cannot get any work done. What is happening with your connection in Sunnyridge? If this continues, I will have to cancel my contract. There is no use in me paying so much for something that hardly ever works.

0
Replies (17)
Rain
Rain's reply14 Dec 2024, 17:01
Official
Hi Stella M,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.
SM
Stella M's update18 Dec 2024, 19:57
Reviewer Update
Four days later and the connection is worse than ever. I work from home so this is a massive issue. Not to mention how dangerous it is not to have signal at night!
SM
Stella M's update19 Dec 2024, 11:24
Reviewer Update
Northridge Ave, Sunnyridge
SM
Stella M's update19 Dec 2024, 13:39
Reviewer Update
THERE IS NO SIGNAL, SO HOW WILL YOUR CALL COME THROUGH?????
SM
Stella M's update19 Dec 2024, 16:47
Reviewer Update
And yet it is still not working.
SM
Stella M's update20 Dec 2024, 13:07
Reviewer Update
Nothing is working. Not 5g, not 4g, nothing. It keeps disconnecting every few seconds. I cannot work or do anything. So in my opinion the best thing to do is cancel and get another service provider.
SM
Stella M's update20 Dec 2024, 15:18
Reviewer Update
How long is it still going to take to fix!
SM
Stella M's update24 Dec 2024, 11:28
Reviewer Update
It was literally 8 days of very little to zero signal. Even now, while the connection is better, it still drops.
SM
Stella M's update24 Dec 2024, 11:55
Reviewer Update
This is getting beyond ridiculous. It is not like I'm connecting the router myself to 'faraway' towers. That would be you doing it.
SM
Stella M's update30 Dec 2024, 19:06
Reviewer Update
And here we are, another six days later and the connection and signal still sucks. If this is not resolved by the end of this week, I am done. You can then come and get your router and cancel the contract. And do not even try and ask me about payment before you have sorted out the problem. Not paying for non-service. It has now been at least 3 weeks.

SM
Stella M's update02 Jan 2025, 13:33
Reviewer Update
As expected, you are SO FAST to cut off the connection when you don't get your money. BUT SO SLOW to fix a problem that has been happening nearly the whole of December. Why is it that you had several different stories to spin and the signal was still not fixed when you just cut me off now? Good luck getting money from me unless you can guarantee the signal will be fixed.
SM
Stella M's update02 Jan 2025, 13:35
Reviewer Update
In my opinion, you can come and get your router.
SM
Stella M's update03 Jan 2025, 11:21
Reviewer Update
I don't care which day it is. Come and get your router. And if you dare take money from my account, I will log a complaint with the NCR or ombudsman or whoever deals with telecommunications.
SM
Stella M's update04 Jan 2025, 15:53
Reviewer Update
Has the 5g tower problem been fixed?
SM
Stella M's update04 Jan 2025, 18:27
Reviewer Update
The address is 79 Northridge Avenue
SM
Stella M's update04 Jan 2025, 20:07
Reviewer Update
I asked whether the tower problem has been fixed. The router had a blue signal light for several weeks now, but not anymore.
SM
Stella M's update07 Jan 2025, 15:05
Reviewer Update
The router worked for all of a day, and now it is disconnecting again. I also have had no emails or phone calls about returning the router.