Sign up with Rain at your own peril

Do NOT sign up with Rain. We ordered and very swiftly received our wifi modem in November 2022. We were very excited about the swift delivery and responsiveness of the sales team and we thought it was an indicator of the relationship we were to have. *** was I wrong.

The wifi never started up. After following all instructions, calling support I was online and active without internet. Called about this to be resolved for two weeks straight and still nothing so I was left with no choice but to cancel. I canceled (for the first time) very early in December 2022.

April I randomly review my bank statement and Rain is still debiting my account. I call (30 April 2023) to confirm that I cancelled, they confirm that I did. I confirm that I’m due a refund because no services were rendered, they agree and say that I’ll have my refund within 10 business days max. 17 May 2023 I follow up as I have no refund and their modem has not been collected. Again I’m informed that we both agree but it just hasn’t been actioned on their end. Still.,. Nothing. I’m sent an email and when I reply to that email, I receive an errror message that the email address is not in use and my message has not been delivered. It’s 21 May and I have no refund and no notice on when I’ll get my money back. Key problems: 1. You do not have access to any personal beyond the call centre agents, who have no capacity for any process issues beyond logging your complaint 2. Automation and non-client facing without any real solutions to their real FAQs (based on their reviews on Social Media) 3. they have weak or non-existent after sales support. You will not have your queries addressed without multiple interventions. You’ll need to maintain a follow up schedule on your side because they will not action anything without badgering

My refund remains outstanding and I’m now looking at going to the consumer ombudsman or any other third party regulator because I’m over being **** to and misled.

Sign up with Rain at your own peril