RP
Ronelle P
1 reviews | Active since Oct 2009
17 Jan 2021, 13:04
Sick of rain and no internet connection
On a normal day, the internet speed is quite pathetic, but today Rain have outdone themselves with supplying absolutely no internet connection at all today. There's been no response to previous queries or complaints but happy to debit my account each month. Absolutely pathetic Rain!!
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Replies (2)RP
Ronelle P's updateReviewer Update
17 Jan 2021, 13:21And don't ask to to supply my email address blah blah blah. This is now my 3rd complaint on this platform and nothing is being done despite providing my details before and logging a formal query from you website while logged on to my account. This is a breach of service level agreement. You are not supplying customers with what you said you would so you should be refunding people their money.
RP
Ronelle P's update17 Jan 2021, 13:21
Reviewer Update
And don't ask to to supply my email address blah blah blah. This is now my 3rd complaint on this platform and nothing is being done despite providing my details before and logging a formal query from you website while logged on to my account. This is a breach of service level agreement. You are not supplying customers with what you said you would so you should be refunding people their money.
Rain's replyOfficial
17 Jan 2021, 13:42Good afternoon Ronelle
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue to our networks department.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue to our networks department.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply17 Jan 2021, 13:42
Official
Good afternoon Ronelle
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue to our networks department.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue to our networks department.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa