Sick and tired of *********** service provider.

If I could I would give you negative 5 stars. A few days ago the network was non existent. I reported it for more than a week every single day, your company kept telling me that I need to move my device (it's been standing in the same place for more than a year) when the network is on it works perfectly but as soon as there has been an electricity outage your network disappears even after the electricity has been restored for DAYS!!! Why can't you just find a solution to the problem or maybe a technician who actually knows what he's doing??? Power was restored in Port Edward more than 5 HOURS AGO and yet your network is still down? When you phone or mail their "customer service department" you don't even get an answer. When you log a complaint on Hello Peter they actually respond but also privately so that no one else can see the conversation???? Why do you operate so *****? Should potential clients not be able to see how bad the service is?? WHEN WILL THIS ISSUE FINALLY BE SORTED OUT?!?! Are you waiting for me to first involve a ombudsman before you actually do your job and provide the service that i faithfully pay for every single month for more than a year?!? ALL THE OTHER NETWORKS CAME BACK ONLINE WITHIN THE FIRST 30 MINUTES AFTER THE POWER CAME BACK ON EXCEPT RAIN!!!! This is extremely poor, *********** and unprofessional business standard. SORT THIS OUT ASAP PLEASE!!!!