sick and tired

i received my router just about 2 weeks ago. ever since day 1 we havent had an internet connection. After numerous attempts,contacting support/customer service i was told to wait 72 hours to have the problem rectified. I AM STILL WAITING FOR THE PROBLEM TO BE RECTIFIED!!!!!!!!! Mind you i have never had an issue with Rain before,we've been using them for over 2 years. it is utterly disappointing that we pay for a service that we cannot use. im ready to cancel,have you collect this useless router and give me a refund. i honestly dont want to hear from any representative because its clear that you making all your customers wait . I dont see why i have to buy data when i have already paid uopfront for internet