Sibusiso

My experience with Rain in the last couple of months hasn't been a pleasant one. In August 2020 I requested a cancelation and refund of one my accounts with them as I wasn't using. After sending emails, direct messages on Twitter and phone calls to this day they haven't refunded me, and to make matters worse I was debited this month again for the same account I requested to be canceled in August. My last communication with them was bad, after I spoke to one of their team leaders(Abigail I think) on 22/10/2020 who then promised to call me today 23/10/2020 but that never happened, I then called the call center only to speak to Gosiame who then refused to give me a reference number for the call and hung up before we could reach a conclusion and way forward.