Should one have to pay for a service you are not able to use?

It doesn't matter how many times I have complained to Rain over the past couple of months, our service is progressively getting worse week by week.

The only feedback I get is that a technician will look into the problem. I would absolutely not recommend the service to any business for whom the internet is a critical requirement to the smooth running of their business.

When the service works, it works well, but when it falters, forget about a resolution because their customer service only has two phrase in their vocabulary . . . "our technicians will look into it" and "reset your modem", which we are now between 8 and 12 times per day because the service works for a few minutes and then things just start to hang or you refresh pages ad-infinitum to just get one task completed.

Don't expect feedback on what their technician have achieved, and don't expect the problem to get resolved.

Their accounts department works like clockwork though. Be sure you will be invoiced for your non-existing service.