Hellopeter
Share Your Experience
LS
Lemo S

1 reviews | Active since Mar 2012

14 Aug 2020, 10:53

Shoddy, Unprofessional Product & Aftersales Support

It has been over a month and a half now. The last time Rain responded to me was when I reviewed their service in Hellopeter, with a “be patient our team is investigating” and since then I have had no update and my service continues to deteriorate.

I want to warn anyone who was considering to join this ISP to rather opt for the trusted names because this ISP is a **** that disregards the people who pay them monthly.

0
Replies (4)
Rain
Rain's reply14 Aug 2020, 11:00
Official

Hi  Thabang

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

LS
Lemo S's update14 Aug 2020, 11:42
Reviewer Update
***
LS
Lemo S's update19 Aug 2020, 11:34
Reviewer Update
Testament to the Rain culture of undermining clients and only caring about us at month end ????????♂️ And only responding to HelloPeter reviews as an aim to damage control... On the 14th Yeoline, just like her colleagues before her promised to “assist” me. To date I have heard nothing from her or anyone at rain.

I’m still struggling to download a board pack for a Monday meeting, cannot stream a PM course required for my up coming project. He’ll I can’t even download a 20kb off or WhatsApp.

Be careful out there with Rain.


LS
Lemo S's update19 Aug 2020, 11:36
Reviewer Update
I am watching carefully the next Hellopeter reply from them and will update accordingly.

To think I referred so many people to this unprofessionalism makes my heart bleed.